Education and training requirements for Travel agents


The minimum requirement for those interested in becoming a travel agent is a high school diploma or equivalent. Technology and computerization are having a profound effect on the work of travel agents, however, and formal or specialized training is increasingly important. Many vocational schools offer full-time travel agent programs that last several months, as well as evening and weekend programs. Travel agent courses also are offered in public adult education programs and in community and 4-year colleges. A few colleges offer bachelor�s or master�s degrees in travel and tourism. Although few college courses relate directly to the travel industry, a college education sometimes is desired by employers to establish a background in fields such as computer science, geography, communication, foreign languages, and world history. Courses in accounting and business management also are important, especially for those who expect to manage or start their own travel agencies.

The American Society of Travel Agents (ASTA) offers a correspondence course that provides a basic understanding of the travel industry. Travel agencies also provide on-the-job training for their employees, a significant part of which consists of computer instruction. All employers require computer skills of workers whose jobs involve the operation of airline and centralized reservation systems.

Experienced travel agents can take advanced self-study or group-study courses from the Travel Institute that lead to the Certified Travel Counselor (CTC) designation. The Travel Institute also offers marketing and sales skills development programs and destination specialist programs, which provide a detailed knowledge of regions such as North America, Western Europe, the Caribbean, and the Pacific Rim.

Personal travel experience or experience as an airline reservation agent is an asset because knowledge about a city or foreign country often helps to influence a client�s travel plans. Patience and the ability to gain the confidence of clients also are useful qualities. Travel agents must be well-organized, accurate, and meticulous to compile information from various sources and plan and organize their clients� travel itineraries. As the Internet has become an important tool for making travel arrangements, more travel agencies are using Web sites to provide their services to clients. This trend has increased the importance of computer skills in this occupation. Other desirable qualifications include good writing, interpersonal, and sales skills.

Some employees start as reservation clerks or receptionists in travel agencies. With experience and some formal training, they can take on greater responsibilities and eventually assume travel agent duties. In agencies with many offices, travel agents may advance to office manager or to other managerial positions.

Those who start their own agencies generally have had experience in an established agency. Before they can receive commissions, these agents usually must gain formal approval from suppliers or corporations, such as airlines, ship lines, or rail lines. The Airlines Reporting Corporation and the International Airlines Travel Agency Network, for example, are the approving bodies for airlines. To gain approval, an agency must be financially sound and employ at least one experienced manager or travel agent.

There are no Federal licensing requirements for travel agents. However, nine States—California, Florida, Hawaii, Illinois, Iowa, Ohio, Oregon, Rhode Island, and Washington—require some form of registration or certification of retail sellers of travel services. More information may be obtained by contacting the Office of the Attorney General or Department of Commerce in each State.




More information on Travel agents from The U.S. Department of Labor Bureau of Labor Statistics Occupational Outlook Handbook
Overview of Travel agents occupation
Number of Travel agents in the U.S.
Salary and earnings for Travel agents
Working conditions for Travel agents
Significant points for Travel agents
Training requirements for Travel agents




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