Hotel, motel, and resort desk clerks


Hotel, motel, and resort desk clerks perform a variety of services for guests of hotels, motels, and other lodging establishments. Regardless of the type of accommodation, most desk clerks have similar responsibilities. Primarily, they register arriving guests, assign rooms, and check out guests at the end of their stay. They also keep records of room assignments and other registration-related information on computers. When guests check out, desk clerks prepare and explain the charges, as well as process payments.
Front-desk clerks always are in the public eye and, through their attitude and behavior, greatly influence the public�s impressions of the establishment. When answering questions about services, checkout times, the local community, or other matters of public interest, clerks must be courteous and helpful. Should guests report problems with their rooms, clerks contact members of the housekeeping or maintenance staff to correct the problems.
In some smaller hotels and motels, clerks may have a variety of additional responsibilities that usually are performed by specialized employees in larger establishments. In the smaller places, desk clerks often are responsible for all front-office operations, information, and services. For example, they may perform the work of a bookkeeper, advance reservation agent, cashier, laundry attendant, and telephone switchboard operator.

Related news articles
Staff members have ghostly experiences at Hotel Conneaut - 16 Oct 2006
Meadville Tribune,...“You can just come here and feel it,�? said Carrie A. Pavlik, a hotel desk clerk and author of “The Ghosts of Hotel Conneaut and Conneaut Lake Park.�?. ...

Hotel clerk raped in Federal Way - Oct 11, 2006
Seattle Times,By Sara Jean Green. Federal Way police detectives are looking for a man in his mid-30s who assaulted and raped a hotel desk clerk early this morning. ...

Clark County man had West Nile virus - Oct 12, 2006
Seattle Times,...pursue. Federal Way police detectives are looking for a man in his mid-30s who assaulted and raped a hotel desk clerk early Wednesday. ...

The Art of the Handshake - Oct 10, 2006
Esquire...seven of my son's friends, my ex-wife, her new husband, a woman selling jelly at a New York State Thruway stop, six bellmen, one hotel desk clerk, a concierge ...

Five arrested for rape and murder of hotel clerk in 1979 - Sep 21, 2006
CourtTV,HOLLAND, Mich. (AP) — Twenty-seven years after a hotel desk clerk's body was found in a wooded area, authorities have arrested five people, including the ...

Five arrests made in 27-year-old murder - Sep 21, 2006
Team 4 News,HOLLAND, Mich. Authorities now say five people have been arrested this week in the 1979 kidnapping, rape and murder of a hotel desk clerk in Michigan. ...

5 arrests made in 1979 rape and strangling of Michigan college ... - Sep 21, 2006
Statesboro Herald,Lynch faces three counts of murder and is scheduled to go on trial in January. HOLLAND, Mich. (AP) — Twenty-seven years after a hotel desk clerk’s body was ...

5 Arrests Made in 1979 Slaying of Woman - Sep 20, 2006
Lexington Dispatch,Twenty-seven years after a hotel desk clerk's body was found in a wooded area, authorities have arrested five people, including the victim's former roommate ...

5 arrests made in 1979 slaying of woman - Sep 20, 2006
Houston Chronicle,By JAMES PRICHARD Associated Press Writer. HOLLAND, Mich. — Twenty-seven years after a hotel desk clerk's body was found in a wooded area, authorities have ...

5 arrests made in 1979 slaying of woman - Sep 20, 2006
Hinesberg Journal,By JAMES PRICHARD, Associated Press Writer 1 minute ago. HOLLAND, Mich. - Twenty-seven years after a hotel desk clerk‘s body was found in a wooded area ...

Joel McNally: Bush had chance to rise to greatness, and failed - Sep 16, 2006
The Capital Times,When I tried to place an overseas call, the hotel desk clerk told me something more shocking: It was impossible to call the United States because terrorists ...

Suspects Arrested in 1979 Murder Case - Sep 20, 2006
About - News & Issues,They are accused of kidnapping, raping and killing Janet Chandler (pictured in family photo) who was working as a night shift hotel desk clerk in Holland ...






More information on Hotel, motel, and resort desk clerks from The U.S. Department of Labor Bureau of Labor Statistics Occupational Outlook Handbook
Overview of Hotel, motel, and resort desk clerks occupation
Number of Hotel, motel, and resort desk clerks in the U.S.
Salary and earnings for Hotel, motel, and resort desk clerks
Working conditions for Hotel, motel, and resort desk clerks
Significant points for Hotel, motel, and resort desk clerks
Training requirements for Hotel, motel, and resort desk clerks




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